Refund policy

Return & Refund Policy

Thank you for shopping with us
We strive to provide high-quality, handcrafted products and a smooth shopping experience. If you are not fully satisfied with your purchase, we’re here to help.

Eligibility for Returns

You may request a return or replacement under the following conditions:

  • The item is damaged, defective, or different from what was ordered
  • The request is made within 7 days of delivery
  • The product must be unused and in its original condition
  • All original packaging, labels, and accessories must be included

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items damaged due to misuse or improper handling
  • Items without original packaging
  • Used or assembled furniture
  • Custom-made or special-order items

Cancellation Policy

Order Cancellation Window (Before Manufacturing)

Customers may cancel their order within 7 days of the original purchase date for a full refund, provided the order has not yet entered the manufacturing process.

If you wish to cancel your order within this 7-day period, please contact us immediately by email or phone with your order details so we can process your request promptly.

Cancellations After 7 Days (Before Manufacturing)

If a cancellation request is made after 7 days from the order date, and the order has not yet entered manufacturing, the order may still be canceled; however, a 27% retention fee (also referred to as a cancellation or restocking fee) will be deducted from your refund.

This fee helps cover administrative expenses, transaction fees, and production planning costs incurred after the initial order placement.

No Cancellation After Manufacturing Begins

Once your order has entered the manufacturing process, it cannot be cancelled for a change of mind, regardless of when the cancellation request is made.

All of our furniture is custom-made to order. Once production begins, materials are allocated and craftsmanship resources are committed specifically to your piece.

If you believe there is a valid reason for cancellation (such as an error on our part or an issue with the item specification), please contact us immediately so we can review your situation.

Cancellation After Dispatch

Orders can be cancelled only before dispatch (subject to the conditions above).
After dispatch, cancellation is not possible. You may request a return after delivery if the item meets the eligibility criteria outlined above.

Refund Process

Once we receive and review your return request, we will:

  • Inspect the item
  • Notify you of approval or rejection
  • Process the refund to your original payment method within 7–10 business days

Refunds will be issued after applicable deductions, if any (including cancellation retention fees where applicable).

Replacements

If eligible, a replacement product will be shipped at no additional cost.

Contact Us for Returns or Cancellations

To request a return, refund, or cancellation, please contact us:

📩 Email: info@hfcommercialfurniture.com
📞 Phone: +1 (917) 716-7874
📍 Address: 9906B, Ste 2B, Metropolitan Av, Forest Hills, NY 11375

Business Hours:
Monday–Friday
10:00 AM – 5:00 PM